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Make & Mend Company Ltd delivers Make & Mend Festival. We are committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you. By submitting your information, you consent to the use of that information as set out in this policy.



We do make changes and adjustments to this Privacy Policy from time to time and will indicate at the top of this page when there has been a revision. Please check regularly for any updates as your continued use of this site and/or the services indicates your agreement with any changes we make.



Our Responsibilities

• We will only collect and retain relevant and essential data.

• We will store your information safely and securely, protecting it from loss, misuse, unauthorised access and disclosure.

• We will ensure that appropriate technical measures are in place to protect personal data.

• We will destroy your information securely.

• We will work hard to keep your personal data up to date.

• We will comply fully with our obligations under the General Data Protection Regulation (GDPR), which came into force in the UK in May 2018.



• We collect certain personal information about you if you provide your details when using the website, for example if you register on the mailing list or contact us via a form.

• If you visit the website but do not provide your details as above, we do not collect any personal information about you through the website, although we may track your use of the website using cookies.

• Cookies are small anonymous text files that are placed on your computer by websites that you visit. We use Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage and improve our website in order to tailor it to user needs.

• Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit To opt out of being tracked by Google Analytics across all websites visit



• We use Mailchimp for our mailing list. Please review their terms and conditions and Privacy Policy.

• When registering on a mailing list, we ask you to provide your name and email address.

• We use this information to tell you about upcoming Make & Mend events and to provide you with news and information about the Festival

• We may also use your personal information to inform you by email of other events or activities run by Make & Mend or Stellar Projects or which we are facilitating or supporting or otherwise involved. We do not pass on your personal information to third-party companies.

• You will be given an opportunity to unsubscribe in every marketing email we send.



• When you get in touch via the contact forms on the website, we ask you to provide your name and email address.

• We use this information to reply to your enquiry. We do not pass on your personal information to third-party companies unless it is required to solve your enquiry and will ask your permission before we do so.

• We delete each form entry after two months.



Make & Mend Festival does not have its own box office to sell tickets and uses Wix event ticket app for ticketed events that take place in venues without a designated box office.



We use Survey Monkey, a third-party service, to collect audience data that is required by our funders.

• Completing a survey is optional. A secure link to a survey (over a SSL encrypted connection) is included in an message to bookers after an event, email addresses are not downloaded and remain secure.

• In the message we explain the reason for the survey, that responses are collected anonymously and we do not track IP addresses.

• We also refer to Survey Monkey’s Privacy Policy.

• All questions within the survey are optional.



We do not sell your information.

We do not share the information that is provided to us except:

  • With third party service providers, such as hosting providers or an email service provider, who provide services to us so that we are able to fulfil our obligations to you or, where we are able to send you marketing information, to do so.

  • If we have a legal obligation to disclose your information (for example, if a court orders us to).

• To opt out of marketing or other communications from another organisation, please get in touch with them directly. They should always provide instructions for opting out in any marketing or other communications you receive.

• If we run an event in partnership with another named organisation (e.g. a venue) we will also share information to enable it to report to its funders and inform its audience development strategy. Any data shared for these purposes will be in an anonymised and aggregated form.

• If another company buys our company, or if we go insolvent, or if we merge with another company, the company that receives your information will protect the information in the same way we do. If we transfer our obligations under our terms of use to another company, this may mean that we need to transfer your personal data to that company. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end your contract with us within 30 days and if you do so, we will not transfer your data to that company.



This website may contain links to external websites managed and maintained by external companies. We are not responsible for the privacy practices, cookie policies or the content of such websites or of other third parties.



We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements or until you ask us to delete your personal data, in accordance with your rights below. We will regularly assess the personal data that we hold to determine its relevance and destroy your personal data if we no longer require it or no longer provide any services to you.



You have a number of rights in relation to your personal data. These include the right to:

• find out how we process your personal data

• request that your personal data is corrected if you believe it is incorrect or inaccurate

• obtain restriction on our, or object to, processing of your personal data

• ask us not to process your personal data for our own marketing purposes

• withdraw your consent to our processing of your personal data

• obtain a copy of your personal information which we hold about you. We will take steps to verify your identity before responding to your request and will respond as soon as possible and in any event within a month.



If you would like to exercise any of your rights outlined in this policy or have any questions about the way in which Make & Mend Company handles your personal data, please address to ‘Data Protection Officer – Make & Mend, and address to:

Make & Mend

14 Belasis Court

Greenwood Road


TS23 4AZ

Or via

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